|Company name||COKIN France s.a.s.u.|
|Legal status / capital||s.a.s.u. / 1 600 000€|
|Administrator first name||Kondo|
|Head office||32-34 rue du Jura Bâtiment Sapporo|
|Website hosting company||OVH
2 rue Kellermann
09 72 37 97 74
|Publication director||Philippe CARTIER
2022 GENERAL TERMS AND CONDITIONS OF SALE - online sales on the cokin.com website
These general terms and conditions of sale (henceforth called “General Terms”) define the terms of sale applied, in accordance with the provisions of Article L. 441-6 of the Commercial Code, to all sales made by every internet user visiting this website (henceforth called “BUYER”) on the cokin.com website (henceforth called “WEBSITE“) to COKIN KT s.a.s.u., registered at the Créteil Trade and Companies Register under number 533 144 796, with its head office 32 rue du Jura - CS10326 - 94633 Rungis Cedex, France — Tel: 0141734242, email: email@example.com (henceforth called “SELLER“).
You must read the General Terms carefully and accept them, without reservation, before ordering on the SITE.
All orders placed on the WEBSITE necessarily implies the BUYER's acceptance without reservation of all the General Terms.
Article 1. Definitions
The terms below have the following corresponding meaning in these General Terms :
“BUYER“ : refers to the contracting partner of the SELLER, and claims to be of at least 18 years of age, to have legal capacity and to be a consumer as defined by French law and case-law. In this respect, it is stated that the BUYER’s actions are not part of any private business activity.
“SHIPPING“ : refers to the first arrival of PRODUCTS ordered by the BUYER to the delivery address indicated in the order.
“PRODUCTS” : refers to all available products on the WEBSITE.
“TERRITORY” : refers to Mainland FRANCE, including Corsica and excluding DROM-COM territories (Guadeloupe, French Guiana, Martinique, Mayotte, Reunion, New Caledonia, Saint Pierre and Miquelon, French Polynesia, Saint Barthélemy, Saint Martin and Wallis and Futuna).
Article 2. Object
All BUYER purchase of PRODUCTS from the SELLER are subject exclusively to the following General Terms.
The BUYER is clearly informed and acknowledges that the WEBSITE is a consumer website and professionals should contact the SELLER’s sales department for specific contractual terms.
Article 3. General Terms Acceptation
The BUYER agrees to read the following General Terms carefully and accept them before purchasing PRODUCTS from the WEBSITE.
The following General Terms are referenced on each page of the WEBSITE through a link and should be read before placing an order. The BUYER is invited to carefully read, download, print and keep a copy of the General Terms.
The SELLER advises the BUYER to read the General Terms every time he places a new order, the latest version of the General terms applies to any new PRODUCT order.
By clicking on the first button to place the order and on the second button to confirm the order, the BUYER agrees he has read, understood, and accepted the General Terms without limitation or reservation. This is particularly evidenced by the fact that to complete his order, the BUYER must check a box entitled "I have read the general conditions of sale and I adhere to them without reservation".
Article 4. PRODUCT purchase on the WEBSITE
The BUYER should be over 18 and have legal capacity or, if under 18, able to justify the agreement of his legal representatives to be able to purchase a PRODUCT.
The BUYER will be asked to provide information to identify himself by completing the form available on the WEBSITE. The (*) sign identifies mandatory fields, which must be filled for the BUYER order to be processed by the SELLER.
The BUYER can verify his order status on the WEBSITE. When applicable, SHIPPING tracking can be done using the carriers online tracking tools.
The BUYER can also write to the SELLER’s sales department at any time by sending an email to firstname.lastname@example.org, if he would like details on his order status.
Information provided by the BUYER to the SELLER when ordering should be complete, accurate and up to date. The SELLER reserves the right to ask the BUYER to confirm, by any appropriate mean, his identity, his eligibility and provided information.
Article 5. Orders
Article 5.1. Product features
The SELLER agrees to present essential PRODUCT features (on the information sheets available on the WEBSITE) as well as mandatory information that the BUYER should receive according to applicable law.
The BUYER agrees to carefully read this information before placing an order on the WEBSITE.
Unless expressly indicated on the WEBSITE, all PRODUCTS sold by the SELLER are new and comply with the relevant applicable French and European legislation.
Article 5.2. Order process
PRODUCT orders are directly placed on the WEBSITE. The BUYER should follow the following steps to place an order. Please note that the steps and/or their order of appearance may differ slightly depending on the BUYER’s entry page.
5.2.1. Available languages
In accordance with Article 1127-1 of the Civil Code, it is specified that the CUSTOMER has the possibility of placing his order either in French or in English.
5.2.2. PRODUCT selection and buying options
The BUYER should select his PRODUCT(s) by clicking on the PRODUCT(s) and choosing wanted features and amounts. Once selected, the PRODUCT is placed in the BUYER’s cart.
The BUYER can then add as many PRODUCTS as needed to his cart.
Once the PRODUCTS are selected and placed in his cart, the BUYER should click on the cart and check that the order content is correct. If the BUYER has not already done so, he will be invited to log in or register.
Once the BUYER validates the cart content, and after he logs in / registers, an online form is displayed with the cart content, prices, applicable taxes and shipping costs if applicable.
The BUYER is invited to check his order content (including ordered PRODUCT quantities, features, and references, as well as the shipping address, payment method and price) before validating content.
The BUYER can then proceed with PRODUCT payment by following instructions displayed on the WEBSITE and provide all required details for PRODUCT invoicing and SHIPPING. PRODUCT for which options are available should display specific references when the right options are selected. Orders placed on the WEBSITE should include all details required to process the order correctly.
The BUYER should also select a shipping mode.
5.2.4. Receipt confirmation
Once all the steps described above are completed, a page is displayed on the WEBSITE to confirm receipt of the BUYER order. A copy of the receipt confirmation is automatically emailed to the BUYER, provided the provided email address is correct.
The SELLER will not send any order receipt confirmation by mail or fax.
During the order process, the BUYER will need to enter details required for invoicing (the (*) sign shows mandatory fields to be filled by the BUYER for the order to be processed by the SELLER).
The BUYER should clearly indicate all details with regards to SHIPPING, specifically the exact SHIPPING address, as well as any access code or information related to the SHIPPING address.
The BUYER should also specify his chosen payment method.
The online BUYER order and the receipt confirmation emailed by the SELLER to the BUYER are not an invoice. The BUYER will receive the original purchase invoice when the PRODUCTS are SHIPPED, regardless of the payment method.
Article 5.3. Order date
The order date is the date on which the SELLER confirms receipt of the order. Order details showed on the WEBSITE start on this date.
Article 5.4. Price
The BUYER will find on the WEBSITE prices displayed in Euros including VAT for all PRODUCTS, as well as shipping prices (depending on parcel weight, SHIPPING address, and SHIPPING method).
Prices include VAT at order date going rate. Any going rate modification can impact PRODUCT prices from the new rate enactment date.
The applicable VAT rate is displayed as a sold PRODUCT value percentage.
The SELLER’s suppliers prices are subject to modification at any moment. As a result, prices shown on the WEBSITE can change, this will however not affect any order the BUYER has already paid for.
They can also be modified for promotions or special sales.
Applicable price is the price displayed on the WEBSITE at the date on which the order is placed by the BUYER.
Article 5.5. PRODUCT availability
PRODUCT unavailability is generally displayed on the PRODUCT page. BUYERS can also be informed of the PRODUCT restocking by the SELLER.
In any case, if the unavailability was not indicated at the time of the order, the SELLER agrees to inform the BUYER immediately if the PRODUCT is unavailable.
The SELLER can, at the BUYER’s request:
Either ship all PRODUCTS at the same time as soon as unavailable PRODUCTS are restocked,
Either partially ship available PRODUCTS then ship the remaining PRODUCTS as soon as the are restocked, provided a clear information on additional shipping costs is given,
Either suggest the BUYER an alternative PRODUCT of equivalent quality and price.
If the BUYER decides to cancel his unavailable PRODUCT order, he will be refunded of amounts already paid for unavailable PRODUCTS within thirty (30) days after original payment.
Article 6. Right of withdrawal
The modalities of the right of withdrawal, as provided for in Articles L. 121-21 to L. 121-21-8 of the Consumer Code, are described in the “withdrawal policy”, available in appendix 1 of these General Terms and accessible at the end of each WEBSITE page via a hypertext link.
In principle, the right of withdrawal allows the BUYER to cancel, under certain conditions, his order within fourteen (14) calendar days.
Article 7. Payment
Article 7.1. Payment method
The BUYER can pay his PRODUCTS online on the WEBSITE following the methods offered by the SELLER.
The BUYER guarantees the SELLER he has all necessary authorizations to use the chosen payment method.
The SELLER will take all necessary measures to guarantee the security and confidentiality of transmitted data in the context of online payment on the WEBSITE.
All payment related data when you purchase a PRODUCT on this WEBSITE is managed by the bank and the payment solution provider, and are not managed on the WEBSITE.
Article 7.2. Payment security and fraud prevention
Online payments on the WEBSITE are made through a secure payment platform, supplemented by specific control measures for each means of payment to ensure the security of purchases made by the BUYER. The bank details communicated by the BUYER are encrypted thanks to the Secure Socket Layer (SSL) protocol.
Article 7.3. Payment date
In case of single payment by credit card, the BUYER’s account will be debited as soon as the PRODUCT order is placed on the WEBSITE.
In case of a partial SHIPPING, the total amount will be debited from the BUYER’s account as soon as the first parcel is shipped. If the BUYER decides to cancel his order for unavailable PRODUCTS, the refund will be done according to the last paragraph of article 5.5.
Article 7.4. Payment delays or non-payment
If the bank refuses to debit a credit card or any other payment method, the BUYER should contact the SELLER’s BUYER service in order to pay the amount through another valid payment method.
If the payment transmission from the BUYER is impossible for any reason, the order will be canceled and the sale terminated.
Article 8. Proof and archiving
- Any contract with the BUYER for a value of 120 euros and above including VAT will be archived by the SELLER for a period of ten (10) years in accordance with article L. 134-2 of the Consumer Code.
- The SELLER agrees to archive this information in order to ensure a transaction follow-up and provide a copy of the contract at the BUYER’s request. Any such request should be made through the following contact details: email@example.com and/or 188.8.131.52.
- In case of dispute, the SELLER will be able to prove that his electronic follow up system is reliable and guarantees transaction integrity.
Article 9. Transfer of ownership
The SELLER remains the owner of shipped PRODUCTS until their complete payment by the BUYER.
The aforementioned provisions do not prevent the transfer to the BUYER, at the time of the delivery to him or to a third party designed by him to the carrier, of risks of loss or deterioration of the reserved PRODUCTS, and of risks of deterioration that they can lead to.
Article 10. Shipping
The PRODUCT SHIPPING modalities are detailed in the « shipping policy » in Appendix 2 of this document.
Article 11. Packaging
The PRODUCTS are packaged in accordance with applicable transport standards, in order to ensure the best possible PRODUCT protection during SHIPPING.
Article 12. Guarantees
Article 12.1. Conformity guarantee
The SELLER should only deliver PRODUCTS conforming to Articles L.211-4 and L.211-5 of the Consumer Code.
The SELLER will therefore be held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if he assumed responsibility therefor under the contract or had it carried out under his responsibility.
In the event of lack of conformity, the BUYER shall choose between repair and replacement of the product. The SELLER may nevertheless elect not to proceed in accordance with the BUYER’s choice if that choice gives rise to a manifestly disproportionate cost compared with the other option given the value of the product or the seriousness of the defect. The SELLER will in this case be able to proceed with a reimbursement without proceeding with the BUYER’s choice.
If neither repair nor replacement of the product is possible, the SELLER must return the full PRODUCT price and shipping costs (with the exception, however, of additional costs resulting, when applicable, from the BUYER's choice of a delivery method other than the standard delivery method offered by the SELLER) within 30 days after retrieval of the product in exchange for the return of the PRODUCT by the BUYER to the following address: COKIN KT s.a.s.u. 32 rue du Jura - CS10326 - 94633 Rungis Cedex, France
The SELLER will proceed with the reimbursement using the same payment method the BUYER completed the order with.
The BUYER will not be required to prove the existence of a lack of conformity of the PRODUCT during the six (6) months following the delivery of the goods. The action resulting from the lack of conformity shall be barred after two (2) years from the delivery of the PRODUCT.
This legal conformity guarantee applies independently of the commercial guarantee granted, if any, on the PRODUCTS.
Article 12.2. Latent defects guarantee
The SELLER is bound to a warranty on account of the latent defects of the PRODUCT which render it unfit for the use for which it was intended, or which so impair that use that the BUYER would not have acquired it, or would only have given a lesser price for it, had he known of them.
This guarantee let the BUYER chose between a refund of a PRODUCT, in full if the PRODUCT is returned or partially if the PRODUCT is not returned, provided he can prove there is a latent defect.
If neither repair nor replacement of the product is possible, the SELLER must return the full PRODUCT price within thirty (30) days after the retrieval of the PRODUCT in exchange for the return of the PRODUCT by the BUYER to the following address : COKIN KT s.a.s.u. 32 rue du Jura - CS10326 - 94633 Rungis Cedex, France.
The SELLER will proceed with the reimbursement using the same payment method the BUYER completed the order with.
Action resulting from lack of conformity lapses two years after the BUYER discovers the latent defect.
Article 13. Liability
The SELLER would not be liable if the BUYER fails to perform its obligations in whole or in part, including when placing the order.
Given the nature of the Internet, the SELLER is not liable for any anomaly, error or bug on the WEBSITE, or for the continued operation of the WEBSITE without interruption or malfunction. In principle, the WEBSITE should be accessible 24/24h and 7/7d, except for any planned or unplanned interruptions made necessary for its maintenance. The SELLER being, in practice, subject to an obligation of means, he cannot be held responsible for any damage, whatever its nature, which could result from the unavailability of the SITE.
The SELLER shall not be held liable, or considered to have failed to comply with these General Terms and Conditions, for any delay or non-performance, when the cause of the delay or non-performance is related to Acts of God as defined, among others, by Article 1218 of the Civil Code.
This includes events beyond the SELLER's control, such as, for example, forced stoppage of all or part of the equipment or means of production, partial or total strike, including strike occurring at the SELLER's suppliers, lockout, state of war, fire, stoppage or shortage of means of transport (especially during the month of May or during the summer period) or any other supply difficulty.
If such an Act of God should prevent delivery of the order for a period of more than ninety (90) days, either party shall be entitled to terminate the Contract by operation of law, without compensation of any kind to the other party.
It is also stated that the SELLER does not control internet sites that are directly or indirectly linked to the WEBSITE. The SELLER therefore does not accept responsibility for published informations on these internet sites. Links to third party internet sites are only given for informational purposes and do not guarantee their content.
Article 14. Personal data
The SELLER collects personal data on the WEBSITE regarding the BUYERS, including through cookies. The BUYERS can disable cookies by following instructions given by their browser.
Data collected by the SELLER is used to process orders placed on the WEBSITE, manage the BUYER’s user account, analyze orders and, if the BUYER chose this option, send him advertising emails, newsletters, promotional offers, and/or information on special sales, unless the BUYER no longer wished to receive such communication from the SELLER.
The BUYERS can unsubscribe at any moment by logging in their user account or by clicking on the hyperlink at the bottom of every email offer they receive from the SELLER.
Data can be sent, entirely or in part, to the SELLER’s service providers involved in the order process. For commercial purposes, the SELLER can transfer commercial partners his BUYERS’ names and details provided the BUYERS agreed to this when registering on the WEBSITE.
The SELLER will specifically ask the BUYERS if they agree that their personal data is shared. The BUYERS can change their mind at any moment by contacting the SELLER. The SELLER can also ask the BUYERS if they wish to receive commercial solicitations from his partners.
In accordance with regulation n° 2016/679 of 27 April 2016 (RGPD) and law n°78-17 of 6 January 1978 relative to information technology, files and freedoms, the BUYER has a right to oppose, access, rectify and delete data concerning him, as well as the right to request limitations of their processing.
The BUYER also has the right to ask for a copy of his personal data in a structured, commonly used and machine-readable format.
He may exercise any of these rights by sending a simple e-mail to the address: firstname.lastname@example.org or by sending a letter, specifying his surname, first name and postal address and including a copy of a proof of identity, to COKIN KT s.a.s.u. 32 rue du Jura - CS10326 - 94633 Rungis Cedex, France. This request will be processed within two weeks by the SELLER.
The BUYER will also have the option of registering on the telephone anti-solicitation list accessible at the following address: https://conso.bloctel.fr/.
The SELLER undertakes, with respect to the BUYERS concerned, to take all useful precautions to preserve the security of the information and, in particular, to prevent it from being communicated to unauthorized third parties.
In the event of persistent difficulties, claims relating to the use of the CUSTOMER's personal data by the SELLER may however be addressed by the Participant à la Commission Nationale de l'Informatique et des Libertés, 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.
Article 15. Complaints
The SELLER provides the BUYER with a "Customer Telephone Service" at the following number: 0141734242 (not surcharged). Any written complaint by the BUYER must be sent to the following address: COKIN KT s.a.s.u. 32 rue du Jura - CS10326 - 94633 Rungis Cedex, France.
Article 16. Intellectual property
All WEBSITE visual and sound material, including underlying technology that is used, are protected by copyright, trademark and/or patents.
This material is exclusive property of the SELLER. Anyone developing an internet site and wishing to create a direct hyperlink to the WEBSITE should ask the SELLER’s authorization in writing first.
This authorization shall under no circumstances be deemed to commit the SELLER in a binding manner. This link should be deleted at the SELLER’s request. Hyperlinks to the WEBSITE that use techniques such as framing or insertion via hyperlinks (in-line linking) are strictly forbidden.
Article 17. Advertising
In accordance with the customs and practices of the Internet, advertising may be inserted on the WEBSITE. In this respect, the SELLER has complete freedom in the choice of advertisers, the ways in which the advertisements are displayed and their location.
Article 18. General Terms validity
Any modification in current law or regulations, or any decision from a competent jurisdiction invalidating one or more terms of the current General Terms will not affect the validity of these General Terms. Such modification or decision does not authorize the BUYERS to ignore these General Terms.
All conditions not specifically addressed herein will be managed in accordance with accepted commercial practice for companies headquartered in France.
Article 19. General Terms modification
These General Terms apply to all online purchases made on the WEBSITE as long as the WEBSITE is available online.
The General Terms are precisely dated and can be modified and updated by the SELLER at any time. The applicable General Terms are the terms in effect at the time and date of the order.
Modifications to the General Terms do not apply to PRODUCTS that are already purchased.
Article 20. Safeguard clause
In the event that any provision of these General Terms and Conditions is declared null and void, inapplicable or without effect, it shall be deemed not to have been written, without affecting the validity of the other provisions or clauses, which shall retain their full force and scope.
All cases of use not provided for in the General Conditions shall be decided by Cokin KT s.a.s.u, whose decisions shall not be subject to appeal.
Article 22. Jurisdiction and applicable law
These General Conditions and the relationship between the BUYER and the SELLER are governed by French law.
In the event of a dispute, the BUYER may send a written complaint to the SELLER's Consumer Service in order to try to find an amicable solution to the dispute.
If it is impossible to resolve the dispute directly with Cokin KT s.a.s.u., the BUYER may have recourse, free of charge, to a consumer mediator for the amicable resolution of the dispute with the SELLER, by contacting the FEVAD :
- By post, to the following address: Médiateur du e-commerce, 60 rue de la Boétie, 75008 Paris;
- By filling in the online form, available by clicking on this link.
The BUYER may also use the online dispute resolution service offered by the services of the European Commission in application of Regulation No. 524/2013 on the online settlement of consumer disputes. This platform is accessible at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.complaints.screeningphase
In case of persistence of the dispute concerning the conclusion, validity, interpretation, execution or termination of the General Terms and Conditions, it will be submitted to the jurisdiction of the courts of (i) the place of the SELLER's registered office, or (ii) the domicile of the BUYER, or (iii) the place of delivery of the PRODUCTS.
The BUYER has, as a matter of principle and in accordance with the provisions of Article L. 121-21 of the Consumer Code et seq., the right to return or deliver the PRODUCT, in its original packaging, to the SELLER or to a person designated by the SELLER, without undue delay, and at the latest within fourteen (14) days following the communication of its decision to withdraw, unless the SELLER offers to collect the PRODUCT itself.
The withdrawal period expires fourteen (14) calendar days after the day the BUYER, or a third party other than the carrier and designated by the BUYER, takes physical possession of the PRODUCT.
If the BUYER’s order includes multiple PRODUCTS and if these PRODUCTS are shipped separately, the withdrawal period expires fourteen (14) days after the day the BUYER or a third party other than the carrier and designated by the BUYER, takes physical possession of the last PRODUCT.
Right of withdrawal notification
The BUYER should notify his decision to withdraw through a clear statement in order to exercise his right of withdrawal (for instance a mailed letter or email) to COKIN KT s.a.s.u. 32 rue du Jura - CS10326 - 94633 Rungis Cedex, France, or email@example.com.
He can also use the form below:
For the attention of [*] Cokin KT s.a.s.u
SELLER’s phone number*: 01.41.73.42.42
SELLER’s email address*: firstname.lastname@example.org
I hereby give you notice that I withdraw from our contract of sales of the following PRODUCT:
PRODUCT Reference [to be filled by the BUYER]:
Invoice# [to be filled by the BUYER]:
Purchase order# [to be filled by the BUYER]:
- Ordered on [to be filled by the BUYER] [____________]/received on [to be filled by the BUYER] [________________] - Payment method [to be filled by the BUYER]:
- BUYER’s name [to be filled by the BUYER] and, if applicable, order recipient [to be filled by the BUYER]:
- BUYER’s address [to be filled by the BUYER]:
- SHIPPING address [to be filled by the BUYER]:
- BUYER’s signature (Except for email transmission)
For the withdrawal period to be respected, the BUYER should send his notification related to his withdrawal right exercise before the end of the withdrawal period.
Effects of withdrawal
If the BUYER withdraws, the SELLER agrees to refund the whole amount he received from the BUYER, including SHIPPING costs (with the exception of additional costs resulting, when applicable, of the BUYER’s choice of a shipping method other than the standard shipping method offered by the SELLER) without undue delay and, in any case, within fourteen (14) days after the SELLER was informed of the BUYER’s withdrawal. In the case where the delivery costs are offered (order higher than the free shipping amount) and the BUYER returns products, if the final order is lower than the free shipping amount, the delivery costs will be deducted from the refund.
The SELLER will proceed with the refund by using the same payment method used by the BUYER to initially purchase the PRODUCT, unless the BUYER requests another method. In any case, this refund will not result in any additional cost for the BUYER.
The SELLER may withhold the reimbursement until he has received or collected the goods back, or the consumer has supplied evidence of having sent back the goods, whichever is the earliest.
The BUYER should, without undue delay and, in any case, within fourteen (14) days after he informed the SELLER of his intention to withdraw from the contract, return the goods to: COKIN KT s.a.s.u. 32 rue du Jura - CS10326 - 94633 Rungis Cedex, France.
This delay is considered as respected if the BUYER returns the goods before the end of the fourteen (14) days period.
The BUYER shall also be responsible for costs related to the return.
Returned good condition
The PRODUCT should be returned by following the SELLER’s instructions and include all related accessories.
The BUYER shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods. In other words, the BUYER has the possibility to test the PRODUCT, but the reimbursement will only be acquired if the BUYER has not carried out any manipulations other than those strictly necessary to ensure the proper functioning of the PRODUCT.
The PRODUCTS are packaged in accordance with applicable transport standards, in order to ensure the best possible PRODUCT protection during SHIPPING. BUYERS should respect the same standards when returning PRODUCTS. For this reason, the BUYER is invited to return the PRODUCT in its original package and in good condition for re-marketing without delay.
Exclusions of the right of withdrawal
The right of withdrawal is excluded in the following cases:
- the supply of goods made to the BUYER’s specifications or clearly personalized
- the supply of sealed audio or video recordings or computer software which were unsealed after delivery
- the supply of digital content not delivered digitally if the execution started with the BUYER’s prior agreement, who also agreed to lose his right of withdrawal
APPENDIX 2: SHIPPING POLICY
The PRODUCTS can only be shipped within the TERRITORY, meaning mainland FRANCE, including Corsica and excluding DROM-COM territories (Guadeloupe, French Guiana, Martinique, Mayotte, Reunion, New Caledonia, Saint Pierre and Miquelon, French Polynesia, Saint Barthélemy, Saint Martin and Wallis and Futuna).
It is impossible to place an order for any shipping address outside this TERRITORY. In particular, the BUYER may not request SHIPPING outside mainland FRANCE (including Corsica).
The PRODUCTS are shipped to the shipping address given by the BUYER during the order process.
The time taken to prepare an order and for invoicing prior to ship available PRODUCTS is specified on the WEBSITE. These time limits exclude weekends and public holidays.
An email is automatically sent to the BUYER when SHIPPING the PRODUCTS, provided the email address in the registration form was correctly entered by the BUYER.
Delivery times and costs
During the order process, the SELLER indicates shipping times and methods to the BUYER for purchased PRODUCTS.
Shipping costs are calculated depending on the shipping method.
The cost amount is due by the BUYER on top of the price of purchased PRODUCTS. Details of delivery times and costs are available on the WEBSITE.
The parcel will be given to the BUYER against signing and upon presentation of an identity document. with or without advance notice depending on the chosen carrier.
In the event of the BUYER’s absence at the time of the delivery, the carrier will leave a delivery notice at the delivery address given by the BUYER to allow him to collect his parcel from his post office.
The BUYER is informed of the delivery date when he chooses his carrier, at the end of the online order process, before confirming the order.
It is specified that the deliveries will be, in any case and in accordance with the provisions of article L. 216-1 of the Consumer Code, carried out under thirty (30) days maximum.
The SELLER shall, without undue delay after receipt of the letter of termination, refund to the BUYER the total amount paid for the PRODUCTS, including taxes and delivery charges, by the same method of payment used by the BUYER to purchase the PRODUCTS.
The SELLER is liable until SHIPPING to the BUYER. The BUYER has three (3) days to notify the carrier about damages, total or partial losses in the delivery
Last update : March 2022